Warranty Information

At Nuryadi Fitness, we aim to provide clear and transparent warranty information for products sold through nuryadifitness.com. Warranty coverage may vary depending on the product, brand, model, supplier, manufacturer policy, intended use, and customer location.

Customers should review the product page and this Warranty Information page before placing an order. If warranty details for a specific product are not clearly shown on the product page, customers may contact us before purchase for clarification.

General Warranty Coverage

Some products sold on nuryadifitness.com may include warranty coverage provided by the manufacturer, supplier, distributor, or applicable service provider. Warranty availability, coverage period, claim process, and service terms may differ from one product to another.

Warranty information, when available, may be shown on the product page, included with the product documentation, or confirmed by our support team before purchase.

Warranty Coverage May Vary

Warranty terms may vary based on factors such as:

Product type, brand, and model
Manufacturer or supplier warranty policy
Home use, light commercial use, or full commercial use
Customer location and service availability
Parts category, such as frame, motor, electronics, console, labor, or wear items
Installation, maintenance, and usage conditions

Customers should not assume that all products include the same warranty coverage. If warranty coverage is important for your purchase decision, please contact us before placing your order.

Product Categories

Warranty information may apply to fitness equipment categories such as:

Climbers and stair machines
Elliptical machines and cross trainers
Exercise bikes
Rowing machines
Treadmills
Strength equipment
Benches, racks, and storage equipment

Warranty coverage for a specific product is determined by the applicable manufacturer, supplier, distributor, or service provider and may differ between products, even within the same category.

What May Be Covered

Depending on the applicable product warranty, coverage may include defects such as:

Manufacturing defects in materials or workmanship
Faulty factory-installed components under normal use
Defects confirmed during warranty review or inspection
Other issues approved under the applicable manufacturer, supplier, or service provider warranty terms

All warranty claims are subject to review, inspection, verification, and approval according to the applicable warranty terms.

What Is Generally Not Covered

Unless specifically stated otherwise in the applicable warranty terms, warranty coverage generally does not include:

Normal wear and tear from regular use
Cosmetic wear, scratches, dents, stains, or surface damage after delivery
Damage caused by improper installation, assembly, setup, handling, or operation
Damage caused by misuse, abuse, neglect, accident, or improper maintenance
Unauthorized repairs, servicing, product modifications, or use of non-approved parts
Corrosion, rust, moisture damage, or environmental exposure
Damage caused by commercial use if the product is intended for home use only
Consumable, wearable, or maintenance-related parts unless specifically covered
Shipping damage, which is handled according to our Shipping Policy and Return and Refund Policy

Warranty Claim Procedure

If you believe your product may qualify for warranty service, please follow the steps below.

Step 1: Contact Support

Email us at [email protected] and provide your order number, proof of purchase, and a clear description of the issue.

Step 2: Provide Product Details

Please include the product name, model number, serial number if available, date of delivery, and photos or videos showing the issue.

Step 3: Warranty Review

Our support team will review the information provided and may request additional photos, videos, troubleshooting steps, packaging images, or product documentation.

Step 4: Inspection or Service Guidance

Depending on the product and issue, warranty review may require remote troubleshooting, inspection, replacement part review, service center handling, or coordination with the applicable manufacturer, supplier, distributor, or service provider.

Step 5: Claim Decision

After review, we will provide the next steps based on the applicable warranty terms. Possible outcomes may include troubleshooting guidance, replacement parts, repair guidance, service referral, claim approval, or claim rejection if the issue is not covered.

Warranty Service and Shipping

Warranty service may require the product, replacement part, or selected component to be inspected, repaired, or serviced.

Customers may be responsible for shipping, transportation, packaging, or service-related costs unless the applicable warranty terms state otherwise.
Large fitness equipment may require special handling, freight service, technician review, or additional service coordination.
Repair, replacement, or service timelines may depend on claim approval, parts availability, technical review, courier schedules, and service provider availability.
Warranty service availability may vary by customer location.

Damaged, Defective, or Incorrect Items After Delivery

If your item arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible at [email protected].

Please include your order number, a description of the issue, photos of the product, photos of the outer packaging, photos of the shipping label, and photos or videos showing the damage, defect, incorrect item, or missing part.

Delivery damage, incorrect items, missing parts, and return eligibility are handled according to our Return and Refund Policy and Shipping Policy.

Important Warranty Notes

Warranty coverage is not the same for every product.
Warranty coverage may differ between residential use and commercial use.
Warranty coverage may be void if the product is installed, assembled, used, or maintained contrary to the applicable instructions.
Any warranty period shown on a product page should be read together with the applicable manufacturer, supplier, or service provider warranty terms.
Nuryadi Fitness does not independently extend, replace, or modify a manufacturer or supplier warranty unless clearly stated in writing.
Customers should contact us before ordering if they need confirmation about warranty coverage for a specific product.

Before Placing an Order

If warranty coverage is important to your purchase decision, please contact us before placing your order. We can help review available warranty information for the specific product you are considering.

Customers should also review our related store policies before placing an order:

Contact Information

If you have questions about warranty coverage, warranty claims, product issues, replacement parts, or service guidance, please contact us:

Business Name: Nuryadi Fitness
Email: [email protected]
Phone / WhatsApp: +62-831-8832-7643
Business Hours: Monday – Sunday, 08:00 – 22:00 (GMT+7 / Western Indonesia Time)

Business Address

Jl. Jawa No.8, Gg. Buntu, Kec. Medan Timur,
Kota Medan, Sumatera Utara 20231,
Indonesia

Policy Updates

Nuryadi Fitness may update this Warranty Information page from time to time to reflect changes in product availability, supplier terms, manufacturer policies, service procedures, or business operations. Any updates will be posted on this page with the latest effective date.

Effective Date: April 1, 2026