Warranty Information

At nuryadifitness.com, we are committed to providing genuine, high-quality fitness equipment supported by clear and transparent warranty information. Most products sold on our website include applicable manufacturer warranty coverage unless otherwise stated on the relevant product page.

This page outlines our general warranty policy and claim process. Specific warranty terms, coverage periods, exclusions, and service procedures may vary by product, brand, model, and intended use. For that reason, customers should always review the warranty details shown on the individual product page before placing an order.

Manufacturer Warranty Coverage

Most products available on nuryadifitness.com may include a manufacturer’s warranty that covers defects in materials or workmanship under normal use and normal operating conditions.

Warranty coverage and duration may vary depending on:

  • Product type, brand, and model
  • Home use, light commercial use, or full commercial use
  • The manufacturer’s specific warranty terms and service policy
  • Parts classification, such as frame, motor, electronics, labor, or wear items

Examples of Product Categories

Product categories that may include manufacturer warranty coverage include, but are not limited to:

  • Climbers
  • Elliptical Machines
  • Exercise Bikes
  • Rowing Machines
  • Treadmills
  • Strength Equipment

Warranty coverage for a specific product is determined by the manufacturer or authorized distributor and may differ from one product to another, even within the same category.

What Is Generally Covered

Manufacturer warranties generally cover qualifying defects such as:

  • Manufacturing defects in materials or workmanship
  • Faulty factory-installed components under normal use
  • Assembly-related defects caused during manufacturing
  • Other defects recognized and approved by the manufacturer or authorized service provider

All warranty claims are subject to inspection, verification, and final approval by the manufacturer, distributor, or authorized service center.

What Is Generally Not Covered

Unless specifically stated otherwise by the manufacturer, warranty coverage does not usually include:

  • Normal wear and tear from regular use
  • Cosmetic wear, scratches, dents, or surface damage after delivery
  • Improper installation, setup, handling, or operation
  • Unauthorized repairs, servicing, or product modifications
  • Damage caused by accidents, misuse, abuse, neglect, or improper maintenance
  • Corrosion, rust, moisture damage, or environmental exposure
  • Consumable, wearable, or maintenance-related parts unless specifically covered

Warranty Claim Procedure

If you believe your product may qualify for warranty service, please follow the steps below:

1. Contact Support

Email our support team at [email protected] and provide your proof of purchase or order information.

2. Provide Product Details

Include the product name, model, serial number if available, and a clear explanation of the issue. Photos or videos may also be requested to support the warranty review process.

3. Inspection and Review

Our team will review the information provided and guide you through the next steps. Depending on the brand and product type, warranty claims may require remote troubleshooting, inspection by an authorized technician, or service through an authorized service center.

4. Manufacturer or Service Center Handling

In some cases, customers may be required to work directly with the manufacturer, distributor, or an authorized service center if that is part of the applicable brand warranty process.

Warranty Service and Shipping

Warranty service may require the product, a replacement part, or selected components to be inspected or serviced by an authorized service center.

  • Customers may be responsible for shipping or transportation costs to the service location unless otherwise stated by the manufacturer.
  • Shipping responsibility, pick-up arrangements, and service coverage may vary depending on manufacturer policy and customer location.
  • Repair or replacement timelines depend on claim approval, technical evaluation, parts availability, and service center scheduling.

Important Warranty Notes

  • Warranty terms may differ between residential and commercial use.
  • Warranty coverage may become void if the product is installed, used, or maintained contrary to the manufacturer’s instructions.
  • Any warranty period shown on a product page should be read together with the manufacturer’s actual warranty policy.
  • Nuryadi Fitness does not independently extend or replace the manufacturer’s warranty unless explicitly stated in writing.

Need Help Before Ordering?

If you have questions about warranty coverage for a specific product, brand, or model, please contact us before placing your order. We are happy to help you review the available warranty information.

Contact Information

Email: [email protected]
Phone: +62-831-8832-7643
Business Hours: Monday – Sunday, 08:00 – 22:00 (GMT+7)

Policy Updates

Nuryadi Fitness may update this Warranty Information page from time to time to reflect changes in manufacturer policies, product availability, or service procedures. Any updates will be posted on this page with the latest effective date.

Effective Date: April 1, 2026