Shipping Policy

At Nuryadi Fitness, we are committed to providing reliable, transparent, and efficient shipping services for customers in Indonesia and international markets, with a primary focus on the United States, United Kingdom, Canada, Australia, and Germany. This Shipping Policy explains how orders are processed, shipped, and delivered, including estimated delivery times, shipping costs, tracking information, customs responsibilities, and shipping-related limitations.

Order Processing

Orders are processed on business days only, Monday through Friday, excluding public holidays.

  • Order cut-off time: 11:00 AM (GMT+7 / Western Indonesia Time)
  • Handling time: 1 to 2 business days

Orders placed after the daily cut-off time, on weekends, or on public holidays will be processed on the next business day. Once processed, the order will be prepared and handed over to the shipping carrier.

Estimated Delivery Times

Delivery times are estimates only and may vary depending on destination, courier operations, customs clearance, weather conditions, remote-area access, and other factors beyond our control.

International Shipping

  • Estimated transit time: 7 to 14 business days
  • Total estimated delivery time: 8 to 16 business days, including order processing

International delivery times may vary depending on the destination country, customs procedures, and courier service availability.

Domestic Shipping (Indonesia)

  • Estimated delivery time: 2 to 5 business days

Domestic delivery times may vary depending on the destination city, shipment volume, and courier service availability.

Shipping Origin and Fulfillment

Orders may be shipped from Indonesia or through an applicable fulfillment point, depending on product availability, destination, shipping method, and operational requirements. The shipping method and delivery estimate shown at checkout, or otherwise confirmed during order processing, will apply to the order.

Shipping Costs

Shipping costs are displayed during checkout before payment is completed. Customers can review the applicable shipping fee before placing an order.

International Orders

  • Flat International Shipping Rate: USD 90.00
  • Free Shipping: Automatically applied for orders above USD 500.00

The final shipping cost shown at checkout will apply.

Domestic Orders (Indonesia)

Free standard shipping is available across Indonesia. Our domestic courier partners may include JNE, J&T Express, SiCepat, and other reliable regional couriers. The courier used for a specific order may vary depending on destination, package size, and service availability.

Shipping Partners

To support safe and reliable delivery, we work with established logistics providers and courier partners, which may include:

  • DHL
  • FedEx
  • UPS
  • Regional courier partners in Indonesia

The shipping carrier used for a specific order may depend on destination, package size, product type, and service availability.

Order Tracking

After your order has been shipped, you will receive a shipping confirmation email containing your tracking number, courier information, and order summary when tracking is available.

You can track your shipment through the courier’s official website. If you do not receive tracking details within 48 hours after dispatch, please contact us at [email protected].

Customs Duties and Import Taxes

International shipments may be subject to import duties, customs taxes, brokerage charges, and clearance fees imposed by the destination country.

  • These charges are determined by the destination country’s customs authority.
  • These charges are not included in product prices or shipping fees unless otherwise stated.
  • These charges are the sole responsibility of the customer.

Delivery Issues

Undeliverable or Returned Shipments

A shipment may be returned, delayed, or held if an incorrect or incomplete shipping address is provided, the customer refuses delivery, the package is not collected, the courier cannot complete delivery, or the destination-country customs process is not completed by the recipient.

In such cases, additional shipping or reshipping charges may apply before the order can be shipped again. The applicable cost will be communicated to the customer based on the destination, package size, shipping method, and courier requirements.

Damaged, Lost, or Incomplete Shipments

If your order arrives damaged, incomplete, or appears to be lost in transit, please contact us as soon as possible at [email protected].

Please include your order number, a description of the issue, and clear photos of the product, outer packaging, shipping label, and any visible damage where applicable. We will review the issue and assist you in accordance with our Return and Refund Policy.

Shipping Restrictions

Some products may be subject to shipping restrictions based on destination, size, weight, local regulations, carrier limitations, or import rules. If we are unable to ship a product to your address, we will contact you using the information provided at checkout.

Customer Responsibility

Customers are responsible for providing accurate shipping information, including the recipient name, full address, postal code, phone number, and any delivery details required by the courier.

Nuryadi Fitness is not responsible for delays, failed deliveries, or additional costs caused by incorrect shipping information provided by the customer.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Email: [email protected]
Phone: +62-831-8832-7643

Policy Updates

Nuryadi Fitness may update this Shipping Policy from time to time to reflect changes in courier services, fulfillment operations, shipping fees, or business procedures. Any updates will be posted on this page together with the latest effective date.

Effective Date: April 1, 2026