Shipping Policy

Shipping Policy

At Nuryadi Fitness, we aim to provide clear and transparent shipping information before customers place an order. This Shipping Policy explains how orders are processed, shipped, and delivered, including handling time, estimated delivery time, shipping cost, tracking information, customs duties, shipping restrictions, and delivery-related responsibilities.

This policy applies to orders placed through nuryadifitness.com. We currently serve customers in Indonesia and selected international destinations, with a primary focus on the United States, United Kingdom, Canada, Australia, and Germany. Shipping availability may depend on the product, destination address, package size, courier availability, customs rules, and local import requirements.

Order Processing Time

Orders are processed on business days only, Monday through Friday, excluding public holidays.

• Order cut-off time: 11:00 AM (GMT+7 / Western Indonesia Time)
• Handling time: 1 to 2 business days

Orders placed after the daily cut-off time, on weekends, or on public holidays will be processed on the next business day. During processing, we may review payment confirmation, product availability, shipping address accuracy, and order details before the order is prepared for shipment.

If additional information is needed to process your order, our support team may contact you using the email address or phone number provided during checkout.

Estimated Delivery Times

Delivery times are estimates and may vary depending on the destination, courier service, customs clearance, product size, product type, remote-area access, weather conditions, public holidays, and other factors outside our direct control.

International Shipping

The total estimated delivery time includes order handling time and carrier transit time. International delivery may take longer if customs inspection, import documentation, courier delays, remote delivery areas, or destination-country procedures require additional time.

Domestic Shipping within Indonesia

Domestic delivery times may vary depending on the destination city, courier service, package size, shipment volume, and local delivery conditions.

Shipping Origin and Fulfillment

Orders are processed by Nuryadi Fitness. Depending on product availability, destination, package size, shipping method, and operational requirements, orders may be shipped from Indonesia or from an approved supplier or fulfillment partner.

Regardless of the shipping origin, Nuryadi Fitness remains responsible for customer communication, order support, tracking assistance, return guidance, and after-sales support for orders placed through nuryadifitness.com.

The applicable shipping method, shipping cost, and estimated delivery time will be shown during checkout or communicated during order processing when additional confirmation is required.

Shipping Costs

Shipping costs are displayed during checkout before payment is completed. Customers can review the applicable shipping fee before placing an order.

International Orders

• Flat international shipping rate: USD 90.00
• Free shipping: Automatically applied to eligible orders above USD 500.00

The final shipping cost shown at checkout will apply to your order. If a product cannot be shipped to your destination due to size, weight, carrier limitations, local restrictions, or import requirements, we will contact you using the information provided during checkout.

Domestic Orders within Indonesia

Free standard shipping is available for eligible domestic orders within Indonesia. Domestic courier partners may include JNE, J&T Express, SiCepat, or other regional courier services. The courier used for a specific order may vary depending on the destination, package size, product type, and service availability.

Shipping Carriers

To support safe and reliable delivery, we may work with established logistics providers and courier partners, including:

• DHL
• FedEx
• UPS
• Regional courier partners in Indonesia
• Approved freight or fulfillment partners for large fitness equipment, where applicable

The shipping carrier used for a specific order depends on destination, package size, product type, shipping availability, and carrier requirements.

Order Tracking

After your order has been shipped, you will receive a shipping confirmation email containing your tracking number, courier information, and order summary once the tracking information has been issued by the carrier.

You can track your shipment through the courier’s official website. If you do not receive tracking details within 48 hours after shipment confirmation, please contact us at [email protected].

Tracking updates may take time to appear after the carrier first receives the shipment, especially for international orders or large fitness equipment shipments.

Customs Duties, Import Taxes, and Destination Fees

International shipments may be subject to import duties, customs taxes, brokerage charges, clearance fees, or other destination-country charges.

• These charges are determined by the destination country’s customs authority or applicable carrier.
• These charges are not included in product prices or shipping fees unless clearly stated otherwise during checkout or in writing.
• These charges are the responsibility of the customer.

Customers are responsible for complying with local import rules and providing any information required by customs or the courier to complete delivery.

Shipping Restrictions

Some products may be subject to shipping restrictions due to destination, size, weight, local regulations, carrier limitations, import rules, or product availability.

If we are unable to ship a product to your address, we will contact you using the email address or phone number provided during checkout. If an order cannot be fulfilled due to shipping restrictions, we will provide available options, which may include order cancellation and refund according to our applicable policies.

Undeliverable or Returned Shipments

A shipment may be delayed, returned, held, or considered undeliverable if:

• The shipping address is incorrect or incomplete
• The customer refuses delivery
• The package is not collected from the courier or delivery facility
• The courier cannot complete delivery after reasonable attempts
• The recipient does not complete destination-country customs requirements
• Required import duties, taxes, or fees are not paid by the recipient

If a shipment is returned or requires reshipment due to customer-related delivery issues, additional shipping, return, storage, customs, or reshipping charges may apply. The applicable cost will be communicated to the customer based on the destination, package size, shipping method, and courier requirements.

Damaged, Lost, or Incomplete Shipments

If your order arrives damaged, incomplete, or appears to be lost in transit, please contact us as soon as possible at [email protected].

To help us review the issue, please include:

• Your order number
• A clear description of the issue
• Photos of the product
• Photos of the outer packaging
• Photos of the shipping label
• Photos of any visible damage, missing parts, or delivery issue

We will review the issue and assist you in accordance with our Return and Refund Policy.

Customer Responsibility

Customers are responsible for providing complete and accurate shipping information during checkout, including recipient name, full street address, city, state or region, postal code, country, phone number, and any delivery details required by the courier.

Nuryadi Fitness is not responsible for delays, failed deliveries, returned shipments, additional delivery costs, or customs issues caused by incorrect or incomplete shipping information provided by the customer.

Important Notes Before Ordering

• Shipping fees and delivery estimates should be reviewed before payment is completed.
• International delivery times may vary due to customs clearance and courier procedures.
• Large fitness equipment may require special handling, freight service, or additional delivery coordination.
• Product availability and shipping eligibility may vary by destination.
• Customers should review our Return and Refund Policy before placing an order.

Contact Us

If you have any questions about shipping, delivery, tracking, destination eligibility, or shipping costs, please contact us:

Business Name: Nuryadi Fitness
Email: [email protected]
Phone / WhatsApp: +62-831-8832-7643

Business Address

Jl. Jawa No.8, Gg. Buntu, Kec. Medan Timur,
Kota Medan, Sumatera Utara 20231,
Indonesia

Policy Updates

Nuryadi Fitness may update this Shipping Policy from time to time to reflect changes in courier services, fulfillment operations, shipping fees, shipping destinations, or business procedures. Any updates will be posted on this page with the latest effective date.

Effective Date: April 1, 2026