About Us

Welcome to Nuryadi Fitness. We are an online fitness equipment store based in Indonesia, serving customers in Indonesia and selected international markets.

Through nuryadifitness.com, we provide fitness equipment for home gyms, commercial training spaces, fitness studios, hospitality facilities, wellness spaces, and business buyers. Our primary international market focus includes the United States, United Kingdom, Canada, Australia, and Germany, subject to product availability, shipping eligibility, and applicable destination-country requirements.

Our goal is to provide clear product information, transparent store policies, secure checkout, and responsive customer support so customers can review important order details before making a purchase.

Who We Are

Nuryadi Fitness is an online retail business that offers fitness equipment across cardio and strength training categories. We operate our website as an e-commerce store and provide customer support primarily online through email, phone, and WhatsApp.

We are committed to presenting accurate product information, clear pricing, shipping information, return conditions, payment details, warranty information, and order procedures before customers complete checkout.

Our Business Model

Nuryadi Fitness sells fitness equipment through our online store. Product availability, fulfillment method, shipping carrier, and delivery time may vary depending on the product, destination, supplier availability, package size, and courier requirements.

Orders are processed by Nuryadi Fitness. Depending on product availability and destination, orders may be shipped from Indonesia or from an approved supplier or fulfillment partner. Nuryadi Fitness remains responsible for customer communication, order support, tracking assistance, return guidance, and after-sales support for orders placed through nuryadifitness.com.

What We Offer

Our product selection includes fitness equipment categories such as:

Product availability may change from time to time. Customers should review the product page, price, availability status, shipping information, and checkout total before placing an order.

Our Commitment to Transparency

We understand that purchasing fitness equipment is an important decision, especially for larger, heavier, or specialized products. For this reason, we aim to make important information easy to find before checkout.

We provide:

  • Clear product names, descriptions, specifications, prices, and availability information
  • Prices displayed in United States Dollar (USD), unless otherwise stated
  • Shipping costs and delivery estimates shown before payment is completed
  • Return and refund conditions available before purchase
  • Payment information displayed during checkout
  • Warranty information where applicable
  • Accessible customer support by email, phone, and WhatsApp

Ordering and Checkout

Customers can browse products, add available items to the cart, review order details, enter shipping information, and complete payment through our secure checkout.

Before placing an order, customers can review product pricing, selected quantity, shipping charges, taxes or additional charges where applicable, and the final order total. Customers are responsible for providing complete and accurate billing and shipping information during checkout.

Some orders may require payment verification, stock confirmation, address review, or fraud-prevention checks before shipment. If additional information is needed, our support team may contact the customer using the email address or phone number provided during checkout.

Shipping and Delivery

Nuryadi Fitness ships orders to Indonesia and selected international destinations, subject to product availability, destination eligibility, shipping carrier limitations, customs requirements, and local import regulations.

Shipping fees, estimated delivery times, handling times, and tracking information are explained in our Shipping Policy. Customers should review this policy before placing an order.

International customers may be responsible for import duties, customs taxes, brokerage fees, or other destination-country charges unless clearly stated otherwise during checkout or in our policies.

Returns, Refunds, and Cancellations

Eligible return requests may be submitted according to the conditions explained in our Return and Refund Policy.

Return eligibility may depend on the product condition, return window, packaging, reason for return, inspection result, and whether the item is damaged, defective, incorrect, used, installed, assembled, modified, or missing original components.

Customers should review the Return and Refund Policy before placing an order so they understand the return process, return shipping responsibility, refund timeline, and any applicable restocking fee.

Payment Methods

Available payment methods are shown at checkout before the order is completed. Payments are processed through secure third-party payment providers where available.

Nuryadi Fitness does not ask customers to send full card details by email, phone, WhatsApp, or contact form. For more details, please review our Payment Methods page.

Warranty Information

Warranty coverage may vary depending on the product, brand, supplier, manufacturer policy, intended use, and customer location.

When warranty information is available, it may be shown on the product page or explained in our Warranty Information page. Customers may contact us before placing an order if they need clarification about warranty coverage for a specific product.

Who We Serve

We serve customers looking for fitness equipment for:

  • Home gyms and personal training spaces
  • Fitness studios and gym facilities
  • Commercial fitness rooms
  • Hospitality and wellness facilities
  • Business and organizational fitness projects

Whether customers are purchasing a single item or sourcing equipment for a larger setup, our goal is to provide clear communication and order support from pre-purchase questions through after-sales assistance.

Important Store Policies

We encourage customers to review our store policies before placing an order:

Business Contact Information

If you have questions about our business, products, orders, shipping, returns, warranty information, or customer support, please contact us using the information below:

Business Name: Nuryadi Fitness
Website: https://nuryadifitness.com/
Email: [email protected]
Phone / WhatsApp: +62-831-8832-7643

Business Address

Jl. Jawa No.8, Gg. Buntu, Kec. Medan Timur,
Kota Medan, Sumatera Utara 20231,
Indonesia

Please contact us before visiting this address. Customer support, order assistance, return authorization, and product inquiries are primarily handled online.

Business Hours

Monday – Sunday, 08:00 – 22:00 (GMT+7 / Western Indonesia Time)

Need Help Before Ordering?

If you need help choosing a product, checking availability, understanding shipping options, confirming warranty information, or reviewing return conditions, please contact us before placing your order.

Email: [email protected]
Phone / WhatsApp: +62-831-8832-7643

Effective Date: April 1, 2026